1. Who We Are

Our website address is: https://cakesbyneelo.co.uk

2. Information We Collect

a. Comments

When visitors leave comments, we collect the data entered in the form, along with the visitor’s IP address and browser user agent to help detect spam.
An anonymized hash of your email may be shared with Gravatar to display your avatar. Gravatar Privacy Policy

b. Media

If you upload images to the site, avoid including location data (EXIF GPS). Visitors may download and extract location data from images.

c. Contact & Order Forms

When you fill out a form (like cake enquiry or order), we may collect:

  • Name

  • Email

  • Phone Number

  • Cake Type

  • Delivery Details

  • Message
    This information is used solely to process your request and respond to your query.

3. Cookies

  • If you leave a comment, you may opt-in to saving your name, email, and website in cookies for convenience.

  • Login-related cookies help remember your session and display preferences.

  • Cookies set when you edit/publish content are temporary and expire within a day.

4. Embedded Content from Other Websites

Posts or pages on our site may include embedded content (e.g., YouTube videos, Instagram images). Embedded content behaves just like you visited that site and may collect data, use cookies, or track your interaction.

5. Who We Share Your Data With

We do not sell or rent your personal information.
If you request a password reset, your IP address will be included in the reset email.
We may use third-party services for anti-spam and analytics purposes.

6. How Long We Retain Your Data

  • Comments and their metadata are retained indefinitely.

  • Registered users can view, edit, or delete their data anytime.

  • Admins can access and manage user data.

7. Your Rights

You may request:

  • An exported file of your data

  • Deletion of your personal data (excluding legal or security obligations)

To make such requests, email us at info@cakesbyneelo.co.uk

8. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service (like Akismet).

9. Contact Us

If you have questions about our privacy practices or this policy, contact us at:

📧 info@cakesbyneelo.co.uk
📞 +44 7727 297885