FAQ Hub

Find Your Answers Here

What types of cakes do you offer?

We offer a wide variety of cakes for every occasion—whether it's a birthday, wedding, baby shower, anniversary, or a custom celebration. From classic flavors like vanilla and chocolate to luxurious options like red velvet, tiramisu, and fruit fusion, we’ve got something for every taste. We also create themed cakes, floral designs, vintage styles, and cupcakes.

Are your cakes eggless?

No, we do not offer eggless cakes. However, we do offer a wide variety of other cake options that are made with the finest ingredients for a delicious taste.

How many days in advance should I place a cake order?

We recommend placing your order at least 3–5 days in advance to ensure availability and allow time for customization. For large or intricate cake designs (like wedding or tiered cakes), we suggest ordering 1–2 weeks ahead to guarantee everything is perfect for your special day.

Do you offer sugar-free or gluten-free cakes?

No, we do not offer sugar-free or gluten-free cakes. However, we have a wide range of other cake options that are made with premium ingredients for a delightful experience.

Can I customize the design and flavor?

Absolutely! All of our cakes are made to order, and we love bringing your ideas to life. Whether it's a favorite theme, unique flavor, or specific color palette, you can fully customize both the design and the flavor of your cake. Just share your inspiration or references with us during the ordering process.

What size cakes are available?

We offer cakes from 0.5 kg up to 10 kg or more depending on the requirement.

Are your cakes freshly made?

Yes, all our cakes are freshly baked with premium ingredients.

Do you use fondant or whipped cream?

No, we do not use whipped cream. Instead, we use high-quality buttercream for our cakes. Our buttercream is rich, smooth, and perfect for creating beautiful, delicious designs.

Can I add photos or edible prints to the cake?

Yes, we offer edible image printing for personalized photo cakes.

Do you provide candles or cake toppers?

Yes, we include basic candles and toppers. Premium ones are available at extra cost.

How do I place an order?

Orders can be placed online via our website, WhatsApp, or by calling us directly.

Do you accept last-minute orders?

We try our best! Same-day delivery is possible for select cakes.

What are your delivery charges?

Delivery is free in nearby zones. Charges apply for long-distance.

Can I track my order?

Yes, we send updates via WhatsApp or email after dispatch.

What payment methods are accepted?

We accept cards, UPI, bank transfers, and cash on delivery.

Do you deliver outside the city?

Currently, we deliver across major cities in the UK.

What time will my cake be delivered?

We offer fixed and flexible delivery slots from 10 AM to 8 PM.

Can I pick up the cake myself?

Yes, self-pickup is available from our London bakery.

Do you offer midnight delivery?

Yes, we offer midnight surprise delivery for a nominal fee.

Is doorstep delivery contactless?

Yes, all deliveries follow hygiene and contactless procedures.

Do you make themed cakes for birthdays?

Yes! From superheroes to fairytales, we do it all.

Can I book a cake for a gender reveal or baby shower?

Absolutely, we offer creative options for both.

 

Do you design wedding cakes?

Yes, our bespoke wedding cakes are elegant and customizable.

What anniversary cake designs do you offer?

We create floral, numeric, and elegant tiered anniversary cakes.

Are corporate event cakes available?

Yes, we cater to bulk/corporate events with branded cakes.

Can I order a multi-tiered cake?

Yes, we specialize in 2-5 tier cakes for grand occasions.

Do you offer cakes for seasonal events like Christmas?

Yes, we launch limited-edition cakes during festivals.

Do you provide matching cupcakes with cakes?

Yes, cupcakes can be customized to match your main cake.

Can I add flowers or toppers for decoration?

Yes, both fresh and artificial decorative add-ons are available.

Do you have gender-neutral celebration cakes?

Of course! We offer pastel or minimalist options upon request.

Can I schedule a cake tasting session?

Yes, we offer tasting appointments for weddings and bulk orders.

Can I provide my own design for the cake?

Definitely! Just upload your reference image during checkout.

Is there a limit to customization?

We’ll do everything possible within our design and time capacity.

Can I change my order after confirmation?

Minor changes can be made up to 24 hours before delivery.

What happens if my cake gets damaged during delivery?

We'll replace or compensate if the issue is from our side.

Can I request a specific delivery time?

Yes, you can select a preferred time slot while ordering.

Can I cancel my order?

Yes, you may cancel 48 hours prior for a full refund.

How can I contact customer support?

You can WhatsApp or email us anytime for assistance.

Do you provide packaging for long-distance travel?

Yes, we offer secure, insulated packaging.

Can I gift wrap the cake?

Yes, premium gifting and message options are available.

What is your refund policy?

Refunds are applicable on cancellations 48 hrs in advance or service errors.

What is your return policy?

Due to perishable nature, returns aren’t accepted.

Do you share customer information?

Never. We respect your privacy and protect all data.

Is my payment secure?

Yes, all payments are encrypted and handled by trusted gateways.

What happens in case of delay?

We inform you beforehand and offer compensation if delayed.

Do you keep customer data?

Only necessary info for delivery and service is stored securely.

Do you have a reschedule policy?

Yes, orders can be rescheduled at least 24 hours before delivery.

Are allergens mentioned in cake descriptions?

Yes, all cakes include allergen information.

Do you charge VAT on cakes?

Prices include taxes. VAT invoices available upon request.

How can I file a complaint?

Write to info@cakesbyneelo.co.uk with your concern, and we’ll resolve it quickly.